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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might
ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the
issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
User Guide
Service books and diagnostic reports
300
- User Guide 1
- Contents 3
- Welcome to BlackBerry! 11
- Find more information 12
- Start using your device 12
- Navigation and typing 13
- BlackBerry basics 13
- Change your ring tone 14
- Send an email message 14
- Send an SMS text message 14
- Add a contact 15
- Schedule an appointment 15
- Record a video 15
- Troubleshooting: Basics 16
- I am not receiving messages 17
- The battery is not charging 18
- Shortcuts 20
- Message shortcuts 21
- Troubleshooting: Shortcuts 25
- Phone basics 26
- Mute a call 27
- Place a call on hold 27
- Turn on the speakerphone 27
- Dial an extension 28
- Dial using numbers or letters 28
- Emergency calls 29
- Voice mail 31
- Speed dial 32
- Conference calls 32
- Make a conference call 33
- Leave a conference call 33
- Call logs 34
- Change call log notes 35
- Send a call log 35
- Delete call logs 35
- Delete call log notes 35
- Call waiting 36
- Call forwarding 36
- Call blocking 38
- Fixed dialing 39
- Smart dialing 40
- Multiple phone numbers 41
- Phone options 42
- Reset a call timer 44
- About TTY support 44
- Turn on TTY support 44
- Phone shortcuts 45
- Troubleshooting: Phone 45
- I cannot check my voice mail 46
- Voice commands 48
- Improve voice recognition 50
- Messages 51
- Sending messages 52
- Send a PIN message 53
- Send an MMS message 53
- Reply to a message 54
- Forward a message 54
- Resend a message 54
- Stop a message from sending 54
- Managing messages 55
- Email messages 56
- File an email message 57
- Email message filters 59
- Email message folders 61
- Email message flags 62
- Email message options 63
- Hide filed email messages 65
- PIN messages 66
- SMS text messages 67
- Options for SMS text messages 68
- Cell broadcasting 70
- MMS messages 71
- MMS message attachments 73
- MMS message options 74
- Message list options 75
- About multiple message lists 76
- Hide sent messages 77
- Block incoming messages 78
- S/MIME-protected messages 79
- Encryption status indicators 82
- About message classifications 84
- PGP protected messages 87
- Add a PGP key from a message 88
- PGP protected message status 89
- PGP protected message options 90
- Troubleshooting: Messages 94
- I cannot file email messages 95
- Files and attachments 98
- Send a file as an attachment 100
- View properties for a file 101
- Rename a file 101
- Delete a file 101
- Move a file 101
- Documents 102
- Spreadsheets 102
- View a list of worksheets 103
- Switch worksheets 103
- Change the size of a column 103
- View the content of a cell 103
- Media files 104
- Presentations 104
- File and attachment shortcuts 105
- Troubleshooting: Attachments 106
- Audio and video files 107
- Pause a media file 108
- Repeat songs 108
- Shuffle songs 108
- Adjust the volume 109
- About using a headset 110
- Playlists 110
- Create a standard playlist 111
- Add a song to a playlist 111
- Delete a song from a playlist 112
- Create an automatic playlist 112
- Rename a playlist 112
- Video camera 113
- Take a picture 115
- Set picture quality 115
- Change the autofocus setting 116
- Pictures 117
- View pictures as a slide show 118
- View pictures in list view 118
- Sort pictures 118
- Managing media files 119
- Delete a media file or folder 120
- Search for a media file 120
- Memory and media cards 121
- Turn off media card support 122
- About compression 123
- About file encryption 123
- Turn on encryption 123
- Media shortcuts 128
- Troubleshooting: Media 129
- I cannot save media files 130
- The flash dims or turns off 131
- Browser basics 132
- Browser bookmarks 135
- Add a bookmark for a web page 136
- Web feeds 138
- Browser options 139
- Change JavaScript options 140
- Clear a browser cache 142
- Clear the browser history 142
- About browser configurations 142
- Browser security 143
- About WTLS 144
- Manage browser security 144
- TLS options 144
- WTLS options 145
- Add a trusted content server 145
- Browser push 146
- Browser shortcuts 147
- Troubleshooting: Browser 148
- Date, time, and alarm 149
- Change the clock face 150
- Display a second time zone 150
- Turn on bedside clock mode 150
- Turn on the alarm 151
- Silence the alarm 151
- Use the stopwatch 152
- Set the timer 152
- Personal organizer 154
- Customizing contacts 156
- Mailing lists 157
- Create a mailing list 158
- Change a mailing list 158
- View a mailing list 158
- Delete a mailing list 158
- Multiple contact lists 159
- Contact list options 159
- Troubleshooting: Contacts 160
- Calendar 161
- Schedule an alarm 162
- Schedule a meeting 162
- Recurrence fields 162
- Meetings 163
- Forward a meeting invitation 165
- Delegate a meeting invitation 165
- Conference call meetings 166
- Calendar options 167
- View tasks in a calendar 168
- Hide free time in Agenda view 169
- Multiple calendars 170
- Calendar shortcuts 171
- Troubleshooting: Calendar 172
- Task basics 173
- Task list options 174
- Memo basics 176
- Memo list options 177
- About categories 177
- Delete a category 178
- Calculator 179
- Switch sound profiles 180
- Change a sound profile 181
- Silence your device 181
- Create a custom sound profile 181
- Delete a sound profile 181
- Download a ring tone 182
- Turn on event sounds 182
- LED notification 183
- Typing basics 185
- Typing input methods 186
- Typing options 187
- Spelling checker 188
- Custom dictionary 190
- AutoText 192
- Typing shortcuts 193
- Troubleshooting: Typing 194
- Language 195
- Troubleshooting: Language 197
- Display and keyboard 198
- Set owner information 199
- Change the display font 199
- About organizing applications 199
- Add an application folder 200
- Change an application folder 200
- Move an application icon 200
- Hide an application icon 200
- Delete an application folder 200
- Keyboard 201
- Set the cursor speed 202
- Set the trackpad sensitivity 202
- About themes 202
- Switch themes 202
- Troubleshooting: Display 203
- Search for messages 204
- Search criteria 204
- Manage message search results 205
- View a list of saved searches 206
- Change a saved search 206
- Delete a saved search 206
- Organizer data 207
- Search shortcuts 208
- Synchronization 209
- Bluetooth technology 215
- Send a media file 217
- Bluetooth technology options 218
- Restrict outgoing calls 219
- Turn off a Bluetooth profile 220
- GPS technology 223
- I cannot use GPS technology 224
- Map basics 225
- Track your movement 226
- Navigation 227
- Maps bookmarks 228
- Map options 229
- Map shortcuts 231
- Troubleshooting: Maps 231
- Feature availability, 9 232
- Applications 233
- About adding applications 234
- Add an application 235
- Check for application updates 236
- Troubleshooting: Applications 237
- BlackBerry Device Software 238
- Software 241
- Wireless network coverage 242
- Wi-Fi technology 248
- About Wi-Fi profiles 250
- Delete a Wi-Fi profile 250
- Change a Wi-Fi profile 251
- UMA connection settings 254
- Power, battery, and memory 256
- SIM card 259
- Change a SIM card contact 260
- Delete a SIM card contact 260
- About SIM card security 261
- Change the SIM card PIN code 261
- Security 262
- Lock the keyboard 263
- Password keeper 264
- Encryption 266
- Set encryption strength 268
- About encryption keys 268
- Generate an encryption key 268
- Memory cleaning 269
- Certificates 270
- Certificate properties 272
- Send a certificate 273
- Delete a certificate 273
- Certificate status 274
- Revoke a certificate 275
- Certificate options 276
- PGP keys 278
- View properties for a PGP key 280
- PGP key properties 280
- Send a PGP key 280
- PGP key status 281
- Revoke a PGP key 282
- PGP key revocation reasons 282
- PGP key options 283
- Certificate servers 284
- Key stores 286
- Change the key store password 287
- Smart cards 289
- About smart password entry 291
- Turn off smart password entry 291
- Switch smart password filters 291
- Software tokens 293
- VPN settings 294
- About security self-tests 295
- Verify security software 295
- Turn on safe mode 296
- Troubleshooting: Security 299
- Service books 301
- Diagnostic reports 302
- Delete a diagnostic report 303
- Wi-Fi diagnostic reports 304
- Accessibility options 306
- TTY support 308
- Hearing aid mode 308
- Voice dialing 309
- Predictive input method 310
- BrickBreaker 311
- BrickBreaker scoring 312
- Play BrickBreaker 312
- Set the paddle speed 312
- Word Mole game 314
- Single-player games 315
- Multiplayer games 316
- Troubleshooting: Word Mole 317
- Glossary 319
- Legal notice 324
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